Coronavirus disease update
Deed Poll Office is running as normal during the coronavirus disease (COVID–19) pandemic.
We will carry on running as normal, for as long as possible.
If and when this situation changes, we will let you know as soon as that happens.
Postage of documents during the coronavirus pandemic
We normally post all documents and correspondence (other than by e-mail) to you by Royal Mail.
Royal Mail have made the following changes to their services for the coronavirus period:
- Special Delivery by 1 p.m. will be delivered by 9 p.m. (the next working day)
- Special Delivery by 9 a.m. will be delivered by 12 p.m. (the next working day)
- Special Delivery (by 9 a.m. / 1 p.m.) and Recorded (“Signed-For”) will not require a signature on delivery (although you’ll still get a confirmation from Royal Mail)
- Royal Mail will hold undelivered items for 30 days (instead of 18 days) before returning them back to the sender — giving you more time to pick up your item or book a redelivery
- deliveries to some countries outside the U.K. will be delayed (see Royal Mail’s list)
Royal Mail is no longer asking recipients to sign for items of post, although (for tracked items) you will still get a confirmation of delivery.
For more information on Royal Mail’s level of service see —
Delays are likely for documents posted to countries listed as “on suspension” on Royal Mail’s country-by-country list.
We will nevertheless still post your documents to any country you choose.
Countries “on suspension”
As of 28th May 2020, common destination countries “on suspension” (or recently “on suspension”) include —
- Bermuda (deliveries resumed on 10th May)
- British Virgin Islands (deliveries resumed on 10th May)
- Cayman Islands (deliveries resumed on 10th May)
- Jamaica (deliveries resumed on 10th May)
- South Africa (deliveries resumed on 17th May)
- Sri Lanka (deliveries resumed on 10th May)
- Zimbabwe (deliveries resumed on 27th May)
Postage services to all EU countries, the U.S.A., Canada, Australia, and New Zealand are running as normal — although some delays can be expected.